Frequently Asked Questions

Philly Water Ice is a smooth, scoopable frozen dessert where the flavor is blended into the ice — not poured on top like a snow cone. It's dairy-free, ultra-refreshing, and packed with flavor in every bite.

Snow cones are made with crunchy ice and syrup drizzled over the top. Shaved ice is finer, but still syrup-based. Philly Water Ice is smoother, blended during freezing, and never syrupy. It's a whole different level.

Absolutely. Every batch is handmade in small quantities to keep the flavor fresh and the quality high. We don't do shortcuts — only scoop-worthy perfection.

The texture. The flavor. The vibe. Philly Water Ice is made the Philly way — smooth, bold, and unapologetically delicious. We may not be from Philly, but we are Philly-approved.

Yes! All of our water ice flavors are 100% dairy-free and nut-free (with the exception of Pina Colada, it contains coconut). All of our flavors are vegan!

We scoop at all kinds of events — school field days, team celebrations, festivals, corporate events, private parties, weddings, and more. Whether it's a community gathering or a VIP celebration, we bring the chill.

Private catering is for exclusive events like corporate parties, birthdays, weddings, or private gatherings. This may include catering at a school (think Teacher Appreciation). Community & school events include festivals, sporting events, and school functions open to the public or a large group.

Yes. Our scoop bar and cooler delivery options are ideal for indoor venues.

Yes, we offer a pre-scooped service option designed to serve large groups quickly with minimal wait times. This is a great fit for schools, corporate events, and other high-volume gatherings.

Absolutely! We offer custom flavor combinations by special request. We can even match your event colors — whether it's for a school, wedding, sports team, or brand. Minimums apply, but we'll make it uniquely yours.

The earlier the better! We recommend booking at least 2-4 weeks in advance for private events and custom flavor requests. Peak season dates go fast.

We mainly serve DFW and surrounding cities, but we may travel further for large bookings or special events. Reach out and we'll see what we can do.

Yes. We regularly partner with districts, PTOs, and sports programs across DFW.

Absolutely! We are approved vendors with many local school districts, and have local county and city permits. We also are fully insured, and can provide a COI by request.